Something foaming over?

I can’t join the room

Copy the room code from the invite again; it is six characters long. If the room is full, remember there are only two seats. Returning with the browser you joined from before helps you reconnect as the same player.

Joining as the same player from several tabs can move the connection to the other tab. Keep a single tab open for the game.

The microphone won’t turn on, or I can’t hear my friend

Use the Start the voice connection button in the lobby. Answer the browser’s microphone prompt; a pending permission request does not mean the voice connection is complete. No camera permission is needed.

Check that the microphone is not blocked in the site permissions and that the right device is selected. Close other apps using the microphone and try again. Check your friend’s mute state and your own voice level. If an Enable sound button appears, press it.

Using a microphone remotely on a phone needs a secure HTTPS address. If voice reconnects when the network changes, watch the separate states of the game connection and the voice connection. Trying with a headset helps rule out echo.

I refreshed the page or my screen locked

Go back to the invite address with the same device and browser. Do not clear cookies in the meantime, so your session is kept. While the game waits safely, wait for your partner to return too and for both of you to get ready again.

If the current experiment changed, old commands are not resent automatically. Restarting the order from the return options is not the same as erasing completed jobs.

The code email or pack access does not show up

First check on the account page whether the service is open. A closed service does not mean an email was sent or a purchase completed. When it is open, check your email address, the spam folder and the most recent code you requested.

The payment return screen alone is not proof of access. If an order looks pending, check its status before buying again. Access on another device requires signing in with the email you verified during the purchase.

A short checklist for describing the problem

Note the error text on screen, the step where it happened, your device and browser name, and whether the game or the voice dropped. Say whether it happened to both players at once.

This preview has not yet published a verified support email address or contact form. Do not assume a report was sent from here. Never share passwords, verification codes, card details, private invite links or session keys publicly.